Hi,
we are developing a 3rd party Finesse application using Cisco Finesse REST APIs.
Considering that this application will run on IIS with reverse proxy configured and probably a load balancer between the web clients and the two IIS servers which is the suggested way to guarantee high availability failover against the two Finesse servers?
What we are supposed to have is depicted in the following image:
Since there are two connections between Cisco Finesse clients and the Cisco Finesse server, a REST channel for requests and responses and an XMPP channel to send notifications from the server to the client, which workflow do you suggest to follow in case of recovery?
Any suggestion is welcome.
Many thanks,
John