06-01-2018 08:52 AM
I was going through the documentation on Finesse Desktop APIs. For dialogs, the REST URI's formed had a dialog id parameter.(/finesse/api/Dialog/<DialogId>)
1. Is this DialogId a random number generated?
2. Is the DialogId specific to an instance of the call or to a specific agent?
Solved! Go to Solution.
06-04-2018 10:15 AM
Hi Jerry,
1. Is this DialogId a random number generated?
The dialogId is usually the callId that comes from UCCE/X. It isn't quite random, more like unique but sequential. I say usually because this is the case 99.99% of the time. There are some situations where the id differs from CCE/CCX.
2. Is the DialogId specific to an instance of the call or to a specific agent?
The dialogId is specific to the call. If agents 1 and 2 are part of the same call, they will both see the same dialogId.
Thanx,
Denise
06-03-2018 10:15 PM
Hi Jerry,
Moving your questions under Finesses community for more visibility of support engineers.
Thanks and Regards,
Geevarghese
06-03-2018 11:59 PM
Thanks
06-04-2018 10:15 AM
Hi Jerry,
1. Is this DialogId a random number generated?
The dialogId is usually the callId that comes from UCCE/X. It isn't quite random, more like unique but sequential. I say usually because this is the case 99.99% of the time. There are some situations where the id differs from CCE/CCX.
2. Is the DialogId specific to an instance of the call or to a specific agent?
The dialogId is specific to the call. If agents 1 and 2 are part of the same call, they will both see the same dialogId.
Thanx,
Denise
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide