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Finesse - Dialogs

sghss214
Level 1
Level 1

I was going through the documentation on Finesse Desktop APIs. For dialogs, the REST URI's formed had a dialog id parameter.(/finesse/api/Dialog/<DialogId>)

1. Is this DialogId a random number generated?

2. Is the DialogId specific to an instance of the call or to a specific agent?

1 Accepted Solution

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

Hi Jerry,

1. Is this DialogId a random number generated?

The dialogId is usually the callId that comes from UCCE/X. It isn't quite random, more like unique but sequential. I say usually because this is the case 99.99% of the time. There are some situations where the id differs from CCE/CCX.

2. Is the DialogId specific to an instance of the call or to a specific agent?

The dialogId is specific to the call. If agents 1 and 2 are part of the same call, they will both see the same dialogId.

Thanx,

Denise

View solution in original post

3 Replies 3

Geevarghese Cheria
Cisco Employee
Cisco Employee

Hi Jerry,

  Moving your questions under Finesses community for more visibility of support engineers.

Thanks and Regards,

Geevarghese

Thanks

dekwan
Cisco Employee
Cisco Employee

Hi Jerry,

1. Is this DialogId a random number generated?

The dialogId is usually the callId that comes from UCCE/X. It isn't quite random, more like unique but sequential. I say usually because this is the case 99.99% of the time. There are some situations where the id differs from CCE/CCX.

2. Is the DialogId specific to an instance of the call or to a specific agent?

The dialogId is specific to the call. If agents 1 and 2 are part of the same call, they will both see the same dialogId.

Thanx,

Denise