Finesse – Display CUIC Live Data report using a Permalink

[boyd.lynn]

My customer is running UCCE Finesse 11.6 with CUIC 11.5 and we are trying to embed a Live Data report using the 3rdpartygadget and a permalink. The report is a modified version of the Agent Skill Group Live Data report. We want to define the agents that are included in the report's filter rather than doing it by the agent's team as happens if we use the LiveDataGadget. Unfortunately when we do this as well as logging into Finesse we are are also prompted to login to CUIC (if the agent is not already logged into it)

Is there anyway of avoiding this when we use the 3rdpartygadget or perhaps getting the LiveDataGadget to use the default filter rather than filtering by team?

[dekwan]

Hi,

If you want to embed a live data report into the Finesse desktop, I was told by the CUIC team that you should modify the LiveData gadget that is provided. They referenced this section of the doc: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1106/user/guide/cuic_b_cisco-unified-intelligence-center-user/cuic_b_cisco-unified-intelligence-center-user_chapter_01000.html

I personally haven't tried it out, but I'd suggest giving it a shot. As far as needing to log in when the permalink is used, that is normal unless you change the setting for the report to require no authentication.

Thanx,

Denise

[boyd.lynn]

Hi Denise,

Thanks for coming back to me so promptly. I have had a look at the document but it seems to be more about adding an extra filter using the Field filters. What I want to do is just run the report using the default filter. (which I have configured to be all agents at one of my sites)

I have already tried running the report using no authentication but that fails in Finesse (blank screen). If you run the permalink outside of Finesse you don't get prompted to login to CUIC but you get the following error.

Error fetching datasource info



Best Regards

Boyd

[dekwan]

Sorry, I'm out of ideas. I had asked about this to the CUIC team a while back and was given that link. They said it is possible to get any kind of live data report by modifying the link for the gadget. I haven't really tried myself. 

I'm just throwing this out there as something I would try, but have you removed the filterId parameter altogether?

Thanx,

Denise

[boyd.lynn]

Hi Denise,

Yes I have tried removing the filterId but the report then returns no data despite me having a default filter configured. I will read through the document in the link to see if I can think of anything else.

Thanks again for your help

Boyd

[tsuntken]

Boyd,

Did you ever resolve the "Error Fetching datasource info" error with your Permalink? I have having the same issue for a report. I made sure that my Permalink has authentication off. I make sure "All Users" have Execute access. 

If I log into CUIC and then run the Permalink it displays fine.

Thanks,

Tom Suntken

[boyd.lynn]

Hi Tom,

No I'm afraid that I never found a solution.

Best Reagrds

Boyd

[dekwan]

Hi,

I am making this response based off of memory, so please don't quote me. For Live Data reports in Finesse, you cannot embed it with an iframe via permalink. You must use the provided LiveData gadget and customize the url to match the report you want to display. For more details, please see the Finesse administration guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1161/Admin/guide/cfin_b_cisco-finesse-administration-guide-116/cfin_b_cisco-finesse-administration-guide-116_chapter_0100.html#UCCE_RF_L5128616_00

Thanx,

Denise

[tsuntken]

So this is completely outside of Finesse. Just trying to display it in a Web Browser for a Wall Monitor. 

I do not believe Live Data Reports can be displayed without Authentication even though the setting may lead you to believe it. 

Thanks for the reply!

[tsuntken]

Thanks Boyd. I do not believe Live Data Reports can be displayed without Authentication even though the setting may lead you to believe it. 

[dekwan]

Hi,

Confirmed with documentation:

For Live Data reports, you will only have the HTML permalink. HTML permalink for Live Data reports always require authentication.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1106/user/guide/cuic_b_cisco-unified-intelligence-center-user/cuic_b_cisco-unified-intelligence-center-user_chapter_0110.html

Thanx,

Denise

[tsuntken]

Thanks Denise.... what I had thought.

Tom

[KevinSchleising8720 · Accepted solution]

Hi Boyd,

This is something that's achievable with 2Ring Gadgets, 

https://www.2ring.com/products/gadgets-for-cisco-finesse-ga/overview/

https://www.2ring.com/products/dashboards-wallboards-dw/overview/

I'd be happy to run a quick demo for you if interested?

Kevin.

email, WEBEX TEAMS..  kevin.schleising@2Ring.com

Mobile..  +44 7842 553492