02-16-2022 04:03 AM
The supervisor notices that when an agent logs in, team data>the login duration (since midnight) starts from -1 min, not from zero.
UCCX 12.5
02-17-2022 05:21 AM
Can you post a screenshot of where you’re seeing this? I can compare it against my lab.
david
02-20-2022 01:51 AM
You will need to elaborate your problem.
You might need to restart CCX Engine on both sides in order to get over this problem
02-20-2022 03:42 AM
@david.macias @Konstantin Vaksin
Team Data> Login Duration (Since Midnight) on Cisco Finesse start counting from -1 min then like attached image.
02-20-2022 04:14 AM
02-20-2022 06:39 AM
I restarted it but still the same, it starts counting from "-1.15 min" for each agent at beginning of each day then go to a positive number.
02-20-2022 11:45 AM - edited 02-20-2022 12:20 PM
It looks to be faulty behavior. Not sure how do you reproduce it so easily.
You might want to check you currently installed ESs. Or contact Cisco TAC to check this in your setup
02-20-2022 01:04 PM
Is it possible you're hitting this defect, that the agents have custom reason codes that impact Login Duration?https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur90069
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