07-11-2018 02:10 PM
Regarding the finesse phone book limitation below:
The system supports a total of 50,000 contacts. The total number of contacts per agent across all phone books is limited to 1500.
Is the 1500 restriction imposed by the database, the API or the gadget that displays the phone book?
If I write a custom gadget utilizing the existing API will I still have the restriction, meaning are only 1500 returned?
07-12-2018 11:02 AM
I can't remember who imposes the restriction so I have reached out to the Finesse team to see if they know. I will let you know when I get an answer.
07-16-2018 11:27 AM
The Finesse team said that the limitation is imposed by the API. If you have more than 1500 contacts, only 1500 will be returned.
05-06-2019 12:33 AM - edited 05-06-2019 12:36 AM
I have the same problem, my customer has almost 7.000 users Agentes have to transfer calls to, is there any solution to solve this issue?
Can Finesse call from another Contact's (DDBB) web application ?
WebDialer or something else?
05-06-2019 10:30 AM
06-05-2019 12:10 AM - edited 06-05-2019 12:11 AM
Thanks for answer Denise,
10-03-2019 11:02 AM
When you set upWhen you set up over 1500 contacts per agent, you will not be able to find the contact the following error appears:
Warning: Too many Phone Book contacts are configured for you. The first 1500 have been loaded.
In this example I set up two Phone Book with 1459 each and only the first 1500 contacts appear
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