cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
1631
Views
20
Helpful
6
Replies
mslimani84
Beginner

Finesse Popover

Hi,

 

I need disable a popover when agents receive calls.

 

Did you find how we can do it?

 

Regards

6 REPLIES 6
Anupam_Dewedi
Cisco Employee

Sir, 

 

This can be done by disabling the action setup on the workflows in Finesse Administration. 

 

You can refer to delete workflow topic in the below doc:

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1251/admin/guide/cfin_b_1251-administration-guide/cfin_b_1251-administration-guide_chapter_01000.html

Hello,

 

I haven't any workflow that configured 

 

regards

 

Anupam

 

I need change this "Class finesse.containerservices.PopoverService" but I didn't find how

Understood, so you were referring the call notification popover. Kindly refer to the doc shared below. This contains API reference you could use to work on the same.

 

https://pubhub.devnetcloud.com/media/finesse/docs/guides/javascript-library/symbols/finesse.containerservices.PopoverService.html

However i am afraid that might not even be possible as i do not see API services or schemas present to disable it. 

 

https://pubhub.devnetcloud.com/media/finesse/docs/guides/javascript-library/symbols/finesse.containerservices.PopoverService.html

 

 

 

 

david.macias
VIP Advocate

Hi @david.macias so just to clarify, the toaster is tied to the popover and if you disable toaster, it disables popover?

The documentation isn't really clear to me at least, as in some documentation it says that "The toaster notification appears prior to popover if the user is away from the Desktop". for instance.

Create
Recognize Your Peers
Content for Community-Ad