Finesse Popover

[mslimani84]

Hi,

I need disable a popover when agents receive calls.

Did you find how we can do it?

Regards

[Anupam_Dewedi]

Sir, 

This can be done by disabling the action setup on the workflows in Finesse Administration. 

You can refer to delete workflow topic in the below doc:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1251/admin/guide/cfin_b_1251-administration-guide/cfin_b_1251-administration-guide_chapter_01000.html

[mslimani84]

Hello,

I haven't any workflow that configured 

regards

[mslimani84]

Anupam

I need change this "Class finesse.containerservices.PopoverService" but I didn't find how

[Anupam_Dewedi]

Understood, so you were referring the call notification popover. Kindly refer to the doc shared below. This contains API reference you could use to work on the same.

https://pubhub.devnetcloud.com/media/finesse/docs/guides/javascript-library/symbols/finesse.containerservices.PopoverService.html

However i am afraid that might not even be possible as i do not see API services or schemas present to disable it. 

https://pubhub.devnetcloud.com/media/finesse/docs/guides/javascript-library/symbols/finesse.containerservices.PopoverService.html

[david.macias]

There's a CLI command to do this: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1201/Admin/guide/cfin_b_1201-administration-guide-release-1201/cfin_b_1201-administration-guide-release-1201_appendix_01111.html#reference_64B9FF4C6AB9B30...

• utils finesse toaster disable: This command disables the Cisco Finesse toaster notification.

david

[bill.king1]

Hi @david.macias so just to clarify, the toaster is tied to the popover and if you disable toaster, it disables popover?

The documentation isn't really clear to me at least, as in some documentation it says that "The toaster notification appears prior to popover if the user is away from the Desktop". for instance.