Finesse silent monitor (inbound / outbound)

[andylee147]

Hello,

I would lke to learn how to use silent monitor in Finesse, could anyone provide me  sample script / Gadget for inbound and outbound call?

Thanks.

Andy

[dlender]

A supervisor only can silent monitor an agent (not a specific call).

See the finesse.js doc on User.makeSMCall(ext, handler)

Where ext is the extension of the agent to monitor.

Where handler defines the error handler.

For example, the teamperformance gadget uses:

user.makeSMCall(selectedUser.extension[0], );

\

[vincent.stng]

How could I get this file? Thanks. I dont have root access

"TeamPerformance.jsp"

Andy