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Finesse SSO with 3rd part CRM

zjwalsh
Level 1
Level 1

Customer has 3rd party CRM application that will be using Finesse API for call control. The 3rd party web application uses SSO with Microsoft Azure as the IDp. We also have the Cisco Ids server running using the same IDp. If the 3rd party CRM makes the API calls to Finesse do they need to first obtain a token from the Cisco IDs or can they use the token they have already obtained when the user signed into the CRM application.

1 Reply 1

dekwan
Cisco Employee
Cisco Employee

Hi,

 

It really depends on if the CRM has the same token that the Cisco IdS returns. If they are the same, then the CRM does not need to make a separate request to get the token from the Cisco IdS. If the tokens are different, then it will need to.

 

Thanx,

Denise