finesse used which protocol to connect PG

[vinothkumar]

finesse used which protocol to connect PG

[bill.king1]

Hi, you're going to have to provide more detail of what you're exactly looking for, did you start with the design guide for Finesse and how it connects?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/Design/Guide/ucce_b_soldg-for-unified-cce-116/ucce_b_soldg-for-unified-cce-116_chapter_011.html?bookSearch=true#concept_9C4E98C608160...

[Thomas G. Johannesen]

Maybee this will help you :

The above diagram shows the relationships between the various components and services between the client, Finesse, and UCCE in an enterprise deployment.

The legend below the diagram depicts the various protocols used in this deployment.

So GED-188 (CTI) protocol

Finesse Overview - Finesse - Document - Cisco DevNet