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Dear members, It's a UCCX Environment Version 11.5 We're trying to make a Rest Call over HTTPS and it's failing with the following error. "javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: java...

We have lost the password for the 3rdpartygadget account and I haven't been able to find any documentation on the impact of resetting it. From what I can tell it's only used to access the file repository via SFTP. Can anyone confirm this or is there ...

i need to redirect call as escalation to specific DN which is team supervisor and  not login to cisco finessethis redirections happen while all agents are not available like "Not ready , RNA , not login to finesse" as attached  

Hi, In order to get a certification for the 'System Engineer' role, I need to access and attend the "UCCE and CVP 11.5 TOI". The relative URL https://community.cisco.com/t5/contact-center-enterprise/unified-contact-center-enterprise-ucce-11-5-toi/m-p...

Dear Sir/Madam, could you tell , how can i backup file voice record on collabrio system ? and which parth should i go ?  Best Regards, 

Hello everyone, I hope you are well.  At Partition level, where Can I find the Alarm Service Delay setting? Thank you.  Kind Regards. 

Is there a way to recuperate the chats in a session?

HiI have created an Agent Predictive campaign and this works.I have a question about the contacts. We have three phone fields (phone1,phone2,phone3)When we start a campaign we fill in normally only phone1.What is the reason to fill in phone2 and phon...

Hi Experts , last week we had deployed on IVR application two xml file has been modifed and updated , it was working fine for 1 hour after that all appliaction are  impacted . there was call drop on the VRU node in ICM , there was no call hit on VXML...

In reading the PCCE documentation, it states “a label has a max length of 10 characters/digits”.  The web admin tool enforces this length limitation as well.   https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_...

Hi Everyone, Need a bit of guidance from anyone here.  Does anyone have any experience on how to use AGS Server Studio to connect to the UCCX IBM Informix DB?  I am trying to load/import my custom reports in my lab uccx which is running v12.5 as a te...

Hi, We have multiple precision queue and I want to validate if 'Enable target requery' is enable or not. I dont think this data is stored in the UCCE database. Do you know a way I can get a report with this information ?   

Hello, We upgraded from UCCX 10.6 to 12.5. Afterwards we are getting problems regarding an integration of an internal Website via Embedded WebApp. We tried with the newest Gadget on Github (11.0.1-v1.1) but are getting a width sizing problem. When we...

Hi People,  I am asking for help in understanding ICM/ CVP logs. How to start with reading logs in UCCE . Is there any document/ help available.  ThanksShreyash