04-12-2018 06:53 AM
Hi,
How can I get UCCX Finesse openfire certificates to connect over TLS 5223? I tried all the certificate from "UCCX OS Administration" option but unable to connect on 5223. I have successfully connected to 5222 port.
Regards,
Umesh
Solved! Go to Solution.
04-25-2018 09:48 AM
Hi Umesh,
I was able to reproduce your issue using UCCX 10.6. It seems to not work with that version. I was using 11.6 earlier.
Let me reach out to the team again and see if SSL is supported for 10.6.
Thanx,
Denise
04-25-2018 09:56 AM
Thanks Denise.
It's good that issue can be replicated in your lab.
I will wait for feedback from Finesse team.
Regards,
Umesh
04-30-2018 08:25 PM
Hello Denise,
Any update from Finesse team?
Regards,
Umesh
05-02-2018 10:08 AM
Hi Umesh,
Not yet. They confirmed that they can reproduce it and it is due to the port 5223 not being opened, but do not know why it wasn't.
Thanx,
Denise
05-14-2018 10:05 AM
Hi Umesh,
I got confirmation from the Finesse & UCCX team that for Finesse with UCCX, connecting to the Finesse notification over the secure XMPP port is not supported until 11.6.
Thanx,
Denise
04-26-2019 01:27 AM
Hi Denise,
Did you receive any update from cisco on this.
can we have a quick call. Please let me know your cisco email id.
thanks
04-29-2019 09:55 AM
Hi,
I am a bit confused about what update you are waiting for? Per my last reply, they are saying that it is only supported in 11.6 and above.
Thanx,
Denise
04-29-2019 11:53 PM
Hi Denise
I have emailed you, please check.
Regards,
Harish
05-14-2018 10:54 PM
Thanks Denise.
I also checked with 11.0 and result was same. Will try with 11.6.
Regards,
Umesh
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