02-05-2020 08:03 AM
Is any one aware when FIPPA will be supporting SSO? Our client is in elevated security environment and the only way to authenticate is using SSO. We have ALL our other applications authenticating using SSO but FIPPA is the only outlier. The unintended consequence of creating non-SSO account is that these agents/Supervisors can login to other SSO enabled applications (Finesse web URL/CUIC) using non-SSO accounts which is unacceptable. So either we allow FIPPA to use SSO or disallow these non-SSO FIPPA only accounts to access Finesse web URL. Any thoughts? Thanks!
02-05-2020 08:46 AM
To my knowledge - that's not happening in 12.5 for sure. so you probably will have to wait a bit longer for this SSO compatibility logins for FIPPA.
02-05-2020 09:44 AM
Also please comment if you have a current or new customer that needs or would want FIPPA to work with a SSO only CCE environment.
02-06-2020 06:45 AM
Agreed!
02-06-2020 06:54 AM
Current Enterprise environments require this hole to be filled. This is an absolute must.
02-06-2020 08:20 AM
This is a must have
02-06-2020 01:39 PM
Cisco has two enhancement "defects" for this request, so you might want to see if you can add your voice to the request for it, here are the defects.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg46989
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm08576
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