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I am trying to run a stored procedure in a UCCX script, and then I want to use the response from the stored procedure in the UCCX script. My Stored procedure looks something like  :- ALTER PROCEDURE Get_Date_Time @Status varchar(10) OUTPUTASBEGINDECL...

Dears,We are facing the below issue in our Courtesy Callback script.When the call back is initiated to the customer ,the Announce Callback prompt starts before the customer answers the call, same for not answering or hang-up, it starts playing on rin...

Full UCCX version:System version: 11.6.2.10000Full SocialMiner version:Application Software Version: 11.6(2)-48We are having issues with Cisco Finesse, when any of our agents log into Finesse Chat and Email it randomly times out on the agent giving a...

Is it possible to separate the intervals which are reported as the full date string INCLUDING the timeframe, into date separately from time?  I'm looking to collect data per time interval regardless of date and have yet to find a solution for it.

Hi, I'm using UCCX11.5 and i want to disconnect the call if the customer exceed 5 Mins of waiting in the Queue how can i do this one  Thanks. 

Is there a way to give agents the ability to view the time in state for other agents, without making them supervisors? For example, currently, agents can see when another agent is on break, but cannot tell how long they've been on break Contact Cente...

Has anyone successfully integrated CVP with UniMRCP AWS or Google speech plugin . If yes then please let me know the steps, pros and cons. ThanksShikha

What uses more bandwidth during a 60 second span? Playing a blank wave file or playing queue music…  Call flow - SignalingExternal caller -> CUBE -> CUSP -> CVP (ICM) -> VVB Audio - RTP streamExternal caller <-> VVB

Hi, Using Cisco 11.6 calculate there are differences in some interval  on  Termination_Call_Detail , Skill_Group_Interval and Agent_Skill_Group_Interval.Mostly matching these tables for Handled calls.But some days are different.  Anybody knows why ? ...

HI..Can someone please tell me how to calculate  Abandoned Calls  from Termination Call Detail Table ?.Thanks in advance.

Dears,I'm having CVP v11.6, Cisco VXML Gateway, Cisco Egress Gateway. I would like to initiate IVR outbound call from external application as IBM Message broker or other Java application. We have implemented CVP Standalone Outbound solution https://c...