Contact Center

The team summary report on CISCO Finesse with a supervisor login is showing more calls handled than offered can someone put this into simple terms why? and how to resolve? this is also affecting the stats on an agents login I currently have an agent ...

Hi All,   Good day! Is there any updated procedure on how to shutdown/restart PCCE 11.5?    Thank you in advance!   JP

Hi,  I wanted to check which version of ICM/VRU Interface specification is supported with Cisco UCCE 12.5? I have the IVR PG Protocol (specification) version 5.0b dated 06-May-2014 but I am not sure if it is the latest one.  Also, not able to find an...

Hello, I'm wondering if anyone can help me. I'm using Cisco Unified CCX Historical Reports and trying to find a report that provides me the hour by hour call volume per queues for a pre-determined time frame.  Any and all feedback is appreciated!TyPa...

Hi Team,We are facing problem as " Desktop agent goes in reserved state are using Cisco Contact Center Express 8.5.1.11002-22 This contact Center is integrated with CUCM 8.0.2.10000-41 "Please suggest us on this and conform the type of information ne...

I am currently studying to take the CCNA collaboration and I am not entirely sure what is to come of this after February 2020. Correct me if I am wrong please... If I were to not pass and/or take the CCNA collaboration before February 24, 2020, I wou...

I am looking for IVR PG Protocol (GED-125) revision v5.0b or latest specification document. I looked at the below link,https://d1nmyq4gcgsfi5.cloudfront.net/site/ivr-protocol/documentation/ Although, the link named "IVR PG Protocol.pdf" has this docu...

I am trying to setting up a campaign in the UCCE SIP Dialer. The input file contains FirstName and LastName field along with other fields. The data in the FirstName and LastName character is more than 10 and 20 respectively, how can I increase the Da...

Hi Guys, Now am using call studio locally(30 days trail version) , i want to debug the call studio application, i can't able to do that i am getting below the error, could you please clarify me please guys ,if i am wrong could you please guide me ste...

FYI in case it helps anyone else, if you upgrade to version 63 of Firefox, parts of CUIC (in the legacy interface) will no longer be accessible to you. Here's the defect link; not as bad as the Chrome issue that several of us encountered a few months...

This is used by CTI application clients to connect to CTI svr.Does anyone have details about what exactly we specify in GEOTEL JAR apart from CTI Server with Port details and are there any updates in this file respective to ICM 10.5.3 version.Do we h...