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Force authentication on Cisco Finesse v11

Hi members,

I have implemented UCCE v11.0.1 with Finesse 11.0.1. I have client requirement of integrating Finesse into their CRM software using Finesse API.

They stood with their requirement of using FAC (Force Authorization Code) for outbound calls. Same is configured on IP Communicator.

Client have a question how do he pass FAC using API in his application? I have tested on Finesse v11.0.1 dials 10 digit no, finesse dials smoothly and other extn rings.

regards,

Ritesh Desai

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Force authentication on Cisco Finesse v11

Hi,

I do not have this configured on my setup, so this is just based off of another partner's information. When you use Finesse to dial the number, you would enter:

     For domestic numbers, the format is: phone number followed by a comma (,), then the FAC (e.g. 800046460563,12345)

     For international numbers, the format is: phone number followed by a pound sign (#) and comma (,), and then the FAC (e.g. 90114455612323#,12345).


So, if you are using Finesse's UI, you would put 800046460563,12345 or 90114455612323#,12345 into the dialpad.

FAC UI.jpg

If you are using the API, you would put 800046460563,12345 or 90114455612323#,12345 into the toAddress tag.

<Dialog>

  <requestedAction>MAKE_CALL</requestedAction>

  <fromAddress>1001001</fromAddress>

  <toAddress>800046460563,12345</toAddress>

</Dialog>

I hope that helps.

Thanx,

Denise

View solution in original post

3 REPLIES 3
Cisco Employee

Re: Force authentication on Cisco Finesse v11

Hi,

Starting Finesse 11.0.1 (which you have), outbound calls support FAC. You can use the same API that you use for a non-FAC number, but the toAddress needs to follow the FAC dialed number format.

I do not have any way to test this as I do not have FAC set up in my lab, but I found some documentation here: Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 10.0(1)  - Features supported by C…

A partner who had it configured in their system said:

     For domestic numbers, the format is: phone number followed by a comma (,), then the FAC (e.g. 800046460563,12345)

     For international numbers, the format is: phone number followed by a pound sign (#) and comma (,), and then the FAC (e.g. 90114455612323#,12345).

Again, I have not tested the format of the toAddress for FAC, but I suggest giving the partner's suggestion a try.

I hope this helps!

Thanx,

Denise

Contributor

Re: Force authentication on Cisco Finesse v11

Hi Denise,

What I have realized now is....

EXTN-EXTN calling.

If you enable FAC between extensions and try calling from finesse between 2 FAC enabled CIPC's, it will not prompt to enter FAC.

PSTN calling.

On Finesse, I have added 10 digits mobile no. If you try calling from Finesse v11 to PSTN Mobile No, it prompts to enter FAC.

This should not be the case for PSTN.

Can you elaborate more on above example. So, FAC pattern is configured on Finesse Phone book?

regards,

Ritesh Desai.

Cisco Employee

Re: Force authentication on Cisco Finesse v11

Hi,

I do not have this configured on my setup, so this is just based off of another partner's information. When you use Finesse to dial the number, you would enter:

     For domestic numbers, the format is: phone number followed by a comma (,), then the FAC (e.g. 800046460563,12345)

     For international numbers, the format is: phone number followed by a pound sign (#) and comma (,), and then the FAC (e.g. 90114455612323#,12345).


So, if you are using Finesse's UI, you would put 800046460563,12345 or 90114455612323#,12345 into the dialpad.

FAC UI.jpg

If you are using the API, you would put 800046460563,12345 or 90114455612323#,12345 into the toAddress tag.

<Dialog>

  <requestedAction>MAKE_CALL</requestedAction>

  <fromAddress>1001001</fromAddress>

  <toAddress>800046460563,12345</toAddress>

</Dialog>

I hope that helps.

Thanx,

Denise

View solution in original post

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