07-04-2018 12:19 AM
Hello
I Develop windows service the need to get all agents dialogs events.
How can i achieve that ?
Solved! Go to Solution.
07-04-2018 10:03 PM
Sorry, I don't have any samples. You can look at the CTI protocol forum here: UCCE CTI Protocol
07-04-2018 09:35 PM
Hi,
Unfortunately, you are unable to get all agents dialog events from Finesse. You will have to use the CTI Protocol to do that.
Thanx,
Denise
07-04-2018 09:39 PM
Thank denise,
Maybe you have some c# sample how to connect to cti server or you know some people that can help my with
this task ?
Thanks boaz
07-04-2018 10:03 PM
Sorry, I don't have any samples. You can look at the CTI protocol forum here: UCCE CTI Protocol
07-04-2018 10:17 PM
You know how i can ask in the UCCE CTI Protocol?
07-04-2018 11:16 PM
I meant: who, maybe you know someone specific that I can ask ?
07-05-2018 11:12 AM
Hi,
No there is nobody specific to ask. You just post to the forum and whoever can answer it will.
Thanx,
Denise
07-07-2018 09:51 PM
Thanks
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