Get Supervisors List and Users Roles

[AmrSA]

Hello There,

       Kindly be noted that I am trying to send REST request to Finesse to get certain team members including supervisors , I have used the below  request but only the agents are received and no tag found to flag the user if it is agent or supervisor ,  is there any other REST request is used to include supervisors and include  the role for each user

https://<FQDN>/finesse/api/Team/<id>?

HTTP Method :GET

Note : I am using UCCE 12.5

BR,

Amr

[bill.king1]

Are you looking for an all in one list? This one lets you know if they are a supervisor or not.

https://finesse1.xyz.com/finesse/api/User/1234

Another option would be to look at the Person table in SQL as well if you don't want to use the API.

[AmrSA]

Hello,

     Thanks for your reply , yes I am looking for all in one list , the request that you have shared includes the information that I need but for one user ,  I need to have the same for all team members including supervisors in one list 

BR,

Amr 

[dekwan]

Hi,

The Fineses API doesn't have the information for who are the supervisors in the team, but you can use the CCE Agent Team API: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/program/guide/ucce_b_cisco-unified-contact-center-enterprise_developer_guide_12_5/ucce_b_cisco-unified-contact-center-enterprise_deve... This API is available for supervisors and admins.

Thanx,

Denise

[AmrSA]

Hello , 

    Thanks for your support , I have tried to send the same request in sandbox , but I am getting the attached response "401 401", could you please advise

, if there is any mistake in my request 

https://<server>/unifiedconfig/config/agentteam/<id>.

https://cce-aw-1-21.berlin.icm/unifiedconfig/config/agentteam/5000

[dekwan · Accepted solution]

Hi,

What username are you using for authentication? It should be pcceAdmin@berlin.icm and the password is C!sc0DevNet

I tried this out and was able to get a 200

[AmrSA]

Hello,

     It is working now , many thanks for your Support

BR,

Amr