Hi all,
I´m relatively new to UCCX and still doing my very first steps.
So I have to modify a script that looks like this. It forwards the incoming call to CUCM Hunt Pilot which is a line group of 3 CUCM extensions.
*Start
*Accept (--triggering contact--)
*Delay 2 sec
*Day of week
*Working days
*Time of day
*Working hours
*Call redirect (--triggering contact--to Pilot_Operators)
*Successfull
+End
*Busy
+End
*Invalid
+End
*Unsuccessful
+End
*Nonworking hours
*Goto END
*Bank holidays
*Goto END
END:
*Play prompt (--triggering contact--, Prompt_NonWorkingHours)
*Terminate (--triggering contact--)
+End
I need to make this script do the following:
During normal working hours (8am - 7pm) and after 3 rings, the call should be transfered to the next logged extension of the group. But if there´s only one extension logged in, the call should remain inqueue until the extension answers it.
The problem is that now, If there´s only one extension logged in, the call disconnects after three rings, and this is not the behaviour that we need.
I know I have to use the (if->goto) instruction but that´s all I can say. I don´t know even where to start trying at. Can somebody shed some light on this?
Thank you in advance !!
