10-30-2017 07:55 AM
<ApiErrors>
<ApiError>
<ErrorType>Service Unavailable</ErrorType>
<ErrorData>finesse.api.server.outofService</ErrorData>
<ErrorMessage>SERVER_OUT_OF_SERVICE</ErrorMessage>
</ApiError>
</ApiErrors>
10-30-2017 09:56 AM
Hi Joe,
I am not quite sure how you want me to respond to this post. Can you please explain what your issue is and what you need help with?
Thanx,
Denise
10-30-2017 09:59 AM
Well I tried this, and I just want to understand what's the best way to put finesse back in service.
https://uccx-001-app-prod.statebridgecompany.com:8445/finesse/api/SystemInfo
<SystemInfo>
<currentTimestamp>2017-10-30T16:57:58.506Z</currentTimestamp>
<deploymentType>UCCX</deploymentType>
<license>Cisco Unified CCX Premium</license>
<peripheralId></peripheralId>
<primaryNode>
<host>UCCX-001-APP-PROD.statebridgecompany.com</host>
</primaryNode>
<secondaryNode>
<host>UCCX-002-APP-PROD.statebridgecompany.com</host>
</secondaryNode>
<status>OUT_OF_SERVICE</status>
<timezoneOffset>-360</timezoneOffset>
<uri>/finesse/api/SystemInfo</uri>
<xmppDomain>UCCX-001-APP-PROD.statebridgecompany.com</xmppDomain>
<xmppPubSubDomain>pubsub.UCCX-001-APP-PROD.statebridgecompany.com</xmppPubSubDomain>
</SystemInfo>
10-30-2017 10:03 AM
I think we are LOL doing the IT crowd solution.
10-30-2017 10:21 AM
Ok...have you taken a look at the webservices logs yet? It will tell you what is down and why Finesse is out of service.
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