Contact Center

We have a customer who uses a custom developed Agent Desktop using the Finesse REST API.This means they lose out on some of the the nice standard Finesse capability.What I would like is to be able to enable these agents to have similar (or the same) ...

Hi We have developed Web Soft phone using Finesse REST API & Notification services. Soft phone has capabilities of change agent state with non ready category & ready as well as call controls like answer, hold, conference & switch lines. Soft phone an...

Hi All,Hope you are doing good.  I am trying to integrate Finesse with Zendesk and here are my requirements.> Create a ZenDesk Ticket and assign it to the agent> Grab the ticket number and do a screen pop to the agentI would like to understand what w...

URI failover doesn't seem to completely work.we have the main app pointed to uccx-001.blahblah...This works fine until failover happens.When failover happens the calls from the app to the finesse api service doesn't work at the uccx-001, but instead ...

Sending a message to the api drop works for the most part.However this is the debug session I get when calling the number: 778-995-1502vaderxx: <Dialog><requestedAction>DROP</requestedAction><targetMediaAddress>4001004098</targetMediaAddress></Dialog...

Hi there,We need to integrate Finesse API services in our Windows based application developed in .NET framework 2.0. Could you please help me with some code samples for this kind of integration?I've gone through all the online samples (gadgets and no...

Hi,We use Cisco Finesse Web Services APIs in custom softphone application (Windows application C#).recently we have encountered the phenomenon: when an event ringing arrive, along with it come more events.although there was no release/abandon or answ...

Hello Paul Tindall and everbody,i try use your component TCLTransfer1.0.3.zip but not working as expected.I open TCLTransfer.java on :Cisco Unified Call StudioVersion: 9.0(1)Build id: 20120621-0457But on Callstudio the file Java are noticed the erros...

Hello,I want to subscribe a supervisor to team and queue node, here is my code:let pub = $iq({ type: 'set', to: "pubsub.service.com",from:"agentID@service.com",id:"sub1" })  .c('subscribe', { node: "/finesse/api/Team/5001/Users", jid :agentID@service...

<ApiErrors>    <ApiError>        <ErrorType>Service Unavailable</ErrorType>        <ErrorData>finesse.api.server.outofService</ErrorData>        <ErrorMessage>SERVER_OUT_OF_SERVICE</ErrorMessage>    </ApiError></ApiErrors>

HiWe have been testing custom reports in CUIC to report on UCCX call stats. Daily reports seem to be working fine giving accurate information and we can sort by date ascending in the reporting front end without any issues.The problem is we are trying...

Good Morning,Having UCCX 10.6 and just enable Mixed mode on my system. I'm trying to create a action in the end of the call where meet the condition (not from any address start with 553XXX)..like what's show below.As I'm not too expect yet with Fines...

Greetings,We've created a chart report with a horizontal Axis Type Date/Time. Horizontal Axis should show HH:MM with an interval of 30 minutes. Unfortunately the minutes are not being presented and the only time that is shown on the graph, is hours. ...