How can i implement TTS on UCCE environment?

[Zapparoli]

Hello guys,

Sorry about that, but I need to implement a TTS on a Unified Contact Center Enterprise 8.0.

The environment have a ICM 8.0 server, a CallManager and a IPIVR.

Where I implement the TTS? For exemplo, the queue will says to the customer that the waiting time in queue will take 3 minutes. How can I do this with TTS?

I don't know where I start, if someone can help me to understande the TTS and where I implement, i will be very regard.

Or if someone knows some guide about TTS, show me please.

[nzdravko]

Hi Eric,

Your logical point of integration would be IPIVR. You would need to have external TTS server though, no such capability within UCCE solution components. IPIVR side of configuration is found under Subsystems>MRCP TTS.

Regards,

Neb.

[geoff]

You don't need TTS to read back numbers associated with time in queue.

You need TTS if you are trying to announce to the caller something more abstract, like the caller's address retrieved from a database. But for numbers, time of day, dates, currency etc. there is enough structure in the system to build prompts that announce the required data without using a Text To Speech server.

Regards,

Geoff

[Edward Umansky]

Lookup the "Create Generated Prompt" step in the IPIVR script editor.