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chujianping
Beginner

How does the Finesse MultiMedia API Update attach data?

Scenario:

    A wechat customer request routes to the agent A ,The agent A answers the task,then the agentA  transfers the task  to the agent B,Before transfer operation the agent A should make the following steps:

    1.specify the agentB;

    2.click the transfer button;

  

    In the step1:we cannot update attach data(We should set agentID of agentB to "PV1....PV10" so that the script can queue the request to the agentB ) before transfer operation.

1 ACCEPTED SOLUTION

Accepted Solutions
dekwan
Cisco Employee

Hi Grace,

Unfortunately, updating call variable data is not supported yet. Also, transfers to specific agents is also not supported. You can workaround the issue by configuring the script selector to target specific agents, but it is probably a lot of overhead.

Thanx,

Denise

View solution in original post

1 REPLY 1
dekwan
Cisco Employee

Hi Grace,

Unfortunately, updating call variable data is not supported yet. Also, transfers to specific agents is also not supported. You can workaround the issue by configuring the script selector to target specific agents, but it is probably a lot of overhead.

Thanx,

Denise

View solution in original post

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