how to add prefix to the CED and route to that number

[kavle]

Hello ,

we have 10 digit numbering right now.

we want callers to enter only 7 digit and we want add prefix 700 to that  and route the 700 xxx xxxx from the ICM script.

can anyone help me how to do that

[david.macias]

There's a built in function which will allow you to concatenate. Check the function editor for it.

david

[kavle]

Hello David ,

I tried that function, but call is not going through.

[bill.king1 · Accepted solution]

You have it backwards from what you say you want, it should be concatenate("700" , Call.PeripheralVariable1). The way you have it, the label used would be 1234567700, vs. you want 7001234567.
And you can even save a step potentially, no need to write it as a variable, you can potentially just make the label be concatenate("700" , Call.CallerEnteredDigits)

[kavle]

you are awesome .. Thank you very much