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how to add prefix to the CED and route to that number

kavle
Level 3
Level 3

Hello ,

we have 10 digit numbering right now.

we want callers to enter only 7 digit and we want add prefix 700 to that  and route the 700 xxx xxxx from the ICM script.

can anyone help me how to do that

1 Accepted Solution

Accepted Solutions

You have it backwards from what you say you want, it should be concatenate("700" , Call.PeripheralVariable1). The way you have it, the label used would be 1234567700, vs. you want 7001234567.
And you can even save a step potentially, no need to write it as a variable, you can potentially just make the label be concatenate("700" , Call.CallerEnteredDigits)

View solution in original post

4 Replies 4

There's a built in function which will allow you to concatenate. Check the function editor for it.

david

Hello David ,

I tried that function, but call is not going through.

kavle_0-1686301537768.pngkavle_1-1686301569838.png

 

You have it backwards from what you say you want, it should be concatenate("700" , Call.PeripheralVariable1). The way you have it, the label used would be 1234567700, vs. you want 7001234567.
And you can even save a step potentially, no need to write it as a variable, you can potentially just make the label be concatenate("700" , Call.CallerEnteredDigits)

you are awesome .. Thank you very much