09-15-2011 01:13 AM - edited 03-14-2019 08:33 AM
Hi,
How can I collect the MIVR logs in IPCCX 8.5. Usually we take the logs in this specified path C:\Program Files\wfavvid\log\MIVR. But as its the UCCX 8.5 is the linux version, I am not sure where to collect logs.
Thanks in Advance.
09-15-2011 03:56 AM
In the plugins section there is a tool call Real Time Monitoring Tool. Download the and install it. It's nothing like it was before, but if you have someone who is familiar with UCM they might be able to show you how to use it. RTMT will allow you to browse all the logs generated.
david
09-15-2011 04:46 AM
Hi Reena
You can download the RTMT document from the following link to familiarize yourself with the UCCX version of the tool;
Regards,
Joe
09-15-2011 05:06 AM
Hi Reena,
Long back, I had created a document with procedure to collect MIVR logs in UCCX 8.0 & later. Please have a look https://supportforums.cisco.com/docs/DOC-16064
Please rate helpful posts.
GP.
12-04-2020 07:26 AM
Troubleshoot an issue with Call failure on the Engine due to a step in the script while you reproduce the problem in realtime
show open files regexp MIVR
Copy the path of that current file from the current directory /uccx/log/MIVR/<file.log>
3. Troubleshoot an issue with Finesse or CUIC while you reproduce the problem in realtime
Finesse - show open files regexp Desktop-webservices
CUIC - show open files regexp CCBU-cuic
12-04-2020 07:27 AM
In order to download the UCCX Engine (MIVR) logs: file get activelog /uccx/log/MIVR recurs compress
12-04-2020 07:29 AM
Cisco VVB “Engine” traces termed as MIVR logs we can collect the logs from VVB traces
12-04-2020 07:30 AM
The Engine logs will be all what you need. To find them navigate to \<time stamp>\uccx\log\MIVR folder
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