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I am trying to streamline our UCCX applications.  Currently, we have the call coming into Unity Connection via a Call Handler.  That CH provides the caller with an English and Spanish option. The CH then forwards the call to the appropriate trigger i...

brown3wab by Beginner
  • 3 replies
  • 0 Helpful votes

Hi Experts , We have outbound options , if customer doesn't pick the call and then we are sending recorded message to callers phone , this would happened because if node in ICM condition Call.BAResponse="CPA_AnswerMachine" i guess if i am not wrong. ...

Roy_11 by Spotlight
  • 12 replies
  • 0 Helpful votes

What's the best way to have a user's browser window pop when they receive a call so they can see the queue?  The queue comes across in their view, but if it's minimized while they're working on other things they can't see it.  I'm running CCX version...