Deployment Type Packaged CCE: 2000 AgentsUnified CCE Version11.6.1.0.0.4045 We encounter the error: "The configuration limit for the maximum number of combined precision queues and skill groups per agent has been exceeded" when adding an attribute to...
Forum Posts
Hello Everyone,i have cucm 12.5,imp C12.5 ,uccx 12.5 and cisco 2901 router as voice gateway.Outbound calls from uccx 12.5 are reaching the voice gateway . The output of the debug ccsip messages shows two sip errors. 1. Sip 415 "unsupported media ty...
I want to make a REST call whenever the call is abandoned in queue, how can I achieve this?
I have the following scenario.A ccx version 11 in production. Agents currently use a hardphone logging in first through Extension mobility. The client asks me to enable jabber for those agents. This is how they work from their homes.Everything is cor...
Hi,the question is already raised in the support forum by others on previous occasions. can someone advise me if there any chance that we can remove the unused CSQ from the CCX databases?a couple of customers are having a large number of CSQ's create...
I need some info about what you can and can't do in a UCCX failover state. In this instance, the point-to-point between HQ and DR would be down, but either side would attempt to log in to their respective local UCCX servers. Would we be able to mak...
Hi Everyone, I have UCCX Premium Seat 12.5 Licenses = 15 Licenses. I configure user to be an agent resource for 15 Agents [13 Users with only Agent Capability and 2 Users with Agent&Supervisor Capability] and all 15 Agents assign to only 1 Team But W...
We need to Rebuild our UCCE Side B on a new Data Center.There will be new IP address and host names for all UCCE components Like Rogger,AW,PGs.Is there any documents available for the steps to be done? Will the system sync between Sides.
Resolved! Courtesy Call Back doesn't hang call up
Hi, We have implemented Courtesy Call Back and it sends the call to the CallBackEngine on the VXML application and in there on Intercept Caller Hang Up I get and error. However, there is no extra logging to see what the error might be. I literally ...
Resolved! UCCX and Translation Patterns
We have run into calls getting stuck in queue when being transferred between CSQs. CSQ 1 answers an external call, but then needs to transfer the call to CSQ 1. The dialing pattern the agents are using is a Translation Pattern and according to http...
Resolved! UCCX Apache Tomcat Upgrade
Greetings for All, I have one requirement from our SOC department that our current UCCX 10.5 that have Tomcat version 7.0.39 which has many security vulnerabilities so they asked to upgrade it to Tomcat version 9 or later, so is there a way to upgrad...
What is mean by configured, can any one share list of Processes with details. vrupim.exe : ucce-PG9B vrupim - pim2 - [CVP_2 CONFIGURED] : 26.08:26:33vrupim.exe : ucce-PG9B vrupim - pim1 - [CVP_1 CONFIGURED] : 26.08:26:33
I work for an insurance company and off the main menu we prompt the customer "if its a new claim press 3". Once the customer pressess 3 I then want to play a prompt asking if the claim involves auto glass replacement press 1 now, otherwise remain on...
Resolved! Cisco Finesse Warm/Consult Transfer
Hi All, May I know if there is an option in cisco finesse, where the agent is able to see the name when he/she gets a consult transfer call? We know that we can able to see the name in the Jabber, if the person's name is saved in contact list. But w...
First time doing Contact Center Management Portal (CCMP) install and followed Install guide for configuration/setup and used most of the defaults they recommended in the doc. However, I'm not able to access the portal URL (https://{app server}/Porta...
