Log into your Distributor or Admin Workstation, open the Unified CCE Administration Tools folder from the desktop, double click Configuration Manager. From Configuration Manager, expand Tools > List Tools > Person List. From the Person List window, click Retrieve and then click Add - provide a First Name, Last Name, Login Name and Password (Finesse does not accept blank passwords). From there, go back to Configuration Manager, expand Tools > Explorer Tools > Agent Explorer. If you have multiple Peripherals (Agent PGs), select the one you want to make an agent on. You'll likely just have one peripheral though. Click Retrieve > Add Agent > click on Select Person and find the Person you had just created. This will automatically fill out the First Name, Last Name, Login Name, Password and Enterprise Name. You can change the Enterprise Name to whatever you'd like. Additionally, you can provide a numerical value for AgentID (numbers only), if you leave it blank, the system will automatically create one when you save this agent creation. On the Advanced tab, you can select which agent desk setting you want them to use and the skill group membership tab allows you to skill them with skill groups, although, you should be using precision queues unless this is outbound. Click save, and now you have an agent. For this agent to be able to log into Finesse, you have to associate them to an Agent Team. Go back to Configuration Manager, expand Tools > List Tools > Agent Team List > Click Retrieve. If you haven't created a Team, go ahead and do that now... if you have a team created, you can click on the Team name, click the Members tab and add your agent.
How this all makes it to Finesse is that Finesse is constantly reading the awdb database and pulling information from there - it pulls in the teams, which is why it's important to have your agent associated to a team. The agent must also be skilled with something.
Hope that helped
