I am looking for callkeyCallId, CallKeySequenceNum, callKeyPrefix in Cisco Finesse as I want to map outbound call with TCD.
If you want this Finesse layout to be different than your Inbound layout, create a new layout.
Screen shots attached
This is assuming you're on U/P CCE
No Konstantin, I don't want to map / check current on call Data with TCD. once the call is over i should able to identify the correct record in TCD.
basically I have a screen POP Gadget on Finesse, problem is if a particular record is dialed twice or trice a day then tracing a call through account number does not help me, this problem is only with Outbound calls dialed by Dialer.
On other hand I can achieve this very easy in Cisco PCCE 12.0 by enabling CallKeyCallID and CallKeyPerfix variable in Cisco Finesse and combination of this two gives me unique record in TCD. this Variables are available out of box no additional config needed.