How to get customer live chat from the agent desktop to 3rdpartygadget

[bbnpm]

Hello Team,

I am using a Cisco finesse 3rd party gadget. Whenever a new chat accepted by an agent the gadget will pop up along with the agent chat window. I need to get the conversation happening between agent and customer then use it inside the gadget. Could you please guide me, to know how to achieve this in 3rd party gadgets.

Appreciate your support.

Thanks.

[Alexander Stevenson]

Hello @bbnpm,

You might be able to find out in the docs for the latest release:

Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco
Unified Contact Center Express, Release 12.5(1) SU2

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su2/user/guide/uccx_b_1251su2_finesse-agent-supervisor-desktop-user-guide.html

I'd also be sure to ask here as well:

Cisco Community --> Technology and Support --> Collaboration --> Contact Center

https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center