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How to get the number of callers in queue in ICM?

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yaoxiaohua
Level 1
Level 1

‎12-15-2011 04:36 AM - edited ‎03-14-2019 09:02 AM

My customer want the ICM to tell the number of callers in queue.

So the callers will hang up after they have been told how many people are in front of them when waiting in the queue.

Sent from Cisco Technical Support iPad App

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geoff
Level 10
Level 10

‎12-15-2011 06:24 AM

SkillGroup.XXXX.RouterCallsQNow+1

Regards,

Geoff

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geoff
Level 10
Level 10

‎12-15-2011 06:24 AM

SkillGroup.XXXX.RouterCallsQNow+1

Regards,

Geoff

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Ruslan Akhmyatzanov
Level 1
Level 1

‎11-13-2015 12:13 AM

     SkillGroup.XXXX.RouterCallsQNow shows the total number of calls in queue. But our customers want to get update information about how many callers are waiting before them.

     What formula can be used to estimate this value?

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