how to increase MediaRoutingDomain.MaxQueueTime ,router error code 499

[kavle]

Hello Team,

we have random call drop for the customer who are in the Q for like more than 40 min or 1 hour and so.

their calls get dropped somtime. When I see in HDS , i see the router error code 499. and the final obejct ID for the dropped calls are below micrapp.

calls are getting dropped to this node.

when I looked for the error code I see that need to increase the time in the router .

"""""""""""""""""Evaluate the MediaRoutingDomain.MaxQueueTime value for the MRD associated with the DialedNumber. Increasing the MediaRoutingDomain.MaxQueueTime may require increasing the value of the Router <Side>\Router\CurrentVersion\Configuration\Queuing\MaxTimeInQueue registry key on the Router, because the Router uses the lesser of the two settings.""""""""""

could anyone help me where to find this setting?

[bill.king1 · Accepted solution]

It's documented on Cisco's site. This is for an old version but process basically the same.
https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise/215852-how-to-change-max-time-in-queue-value-in.pdf

[kavle]

thank you very much .. just one question -- it says "You can increase the timer value to either 7200 sec or 5400 sec accordingly"

cant we put 400o seconds there ? is that mandate to have 7200 or 5400

[david.macias]

Yes, you can set it to 4000 if you wanted to, make sure to test after the change.

david

[bill.king1]

You can put other numbers there, you'd just need to be mindful of CUBE/trunk capacity (i.e. if you dramatically increase it, people might be on hold typing up trunk/CUBE capacity). The ones I typically see are 3600 or 7200, but can be others.