How to set CED node to collect a certain number of digits

[JayMoore37655]

Hello,

I'm try to set the CED node for script editor 12.5 to allow user to enter in 3-4 digits to then concatenate in the subsequent label node. For example, the caller is prompted to enter 3-4 digits for to be transferred to an extension. The label node is set to concatenate the prefix numbers with Call.CallerEnteredDigits.  Is there a formula that can be used in the properties to accomplish this?

[bill.king1 · Accepted solution]

What are you looking for with the prefix digits? So like set the variable/label to be ("700" , Call.CallerEnteredDigits) for instance?

[Konstantin Vaksin exCisco]

Why don’t you use CVP microapps to get several digits collected?

Kostia
——
Contact Center Consultant

[JayMoore37655]

I may have to employ this strategy but was curious if this was possible within the CED node in script editor

[JayMoore37655]

If the script was more complex, I would've utilized this method. Thank you so much for your help @Konstantin Vaksin exCisco !

[JayMoore37655]

No I’m looking to put a formula in the CED node for the caller to enter in a maximum of 4 digits. Those 4 digits would then be appended in a label node to a 6-digits prefix

[Konstantin Vaksin exCisco]

Here you can find formula how to add prefix to the collected CED
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Re: how to add prefix to the CED and route to that number<>
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Regards,
Kostia
——
Contact Center Consultant

[bill.king1]

So you just do a concatenate("123456or_whatever_your_prefix_is",Call.CallerEnteredDigits). Is that not what you're looking for?

[JayMoore37655]

This works out perfect! Thanks @bill.king1 !