How to upload gadget on Finesse server

[MuhammadArslan76714]

Hi,

I have to upload/install a screen popup gadget, is it possible to upload the files at the finesse server? If yes then please advise how and where I can upload them, I have reserved the PCCW 12.0 lab.

Regards,

Muhammad Arslan

[dekwan]

Hi,

Yes, you can use the Finesse server.

1. Set the 3rdpartygadget password: https://developer.cisco.com/docs/finesse/#!enable-or-reset-3rdpartygadget-account

2. Upload the files with the 3rdpartygadget account: https://developer.cisco.com/docs/finesse/#!upload-third-party-gadgets

Thanx,

Denise

[MuhammadArslan76714]

Hello Denise,

Thanks for the feedback.

I have to upload the finesse "Screenpop Sample Gadget" at the finesse server, this is not a third-party gadget, just to confirm that for this I have to follow the same steps as you shared above?

I have downloaded the gadget from here.

https://developer.cisco.com/docs/finesse/#!sample-gadgets/sample-gadgets 

Kindly also advise, do I need to upload only gadget XML file or other files (.js and .css) as well to the server?

I am attaching the lab diagram herewith, can you please also advise I have to upload the files to which server?

Regards,

Arslan

[dekwan]

Hi,

---

I have to upload the finesse "Screenpop Sample Gadget" at the finesse server, this is not a third-party gadget, just to confirm that for this I have to follow the same steps as you shared above?

Yes. Please follow the steps I shared above.

---

Kindly also advise, do I need to upload only gadget XML file or other files (.js and .css) as well to the server?

---

You need to upload the .js and .css files as well.

---

I am attaching the lab diagram herewith, can you please also advise I have to upload the files to which server?

---

You need to upload the files to the Finesse server (10.10.20.50).

Thanx,

Denise

[MuhammadArslan76714]

Hi Denise,

Thanks for the feedback.

I have followed the steps you shared above and uploaded the gadget. Now I have to test it from the agent desktop.

Kindly advise which is correct to add in the Administrative Desktop Layout? As finesse is out of service, I can't test it at this moment.

1. <gadget>http://localhost/3rdpartygadget/files/ScreenPop/ScreenPop.xml</gadget>

2. <gadget>/3rdpartygadget/files/ScreenPop/ScreenPop.xml</gadget>

Thanks & Regards,

Muhammad Arslan

[dekwan]

Hi,

#2 is correct: <gadget>/3rdpartygadget/files/ScreenPop/ScreenPop.xml</gadget>

Thanx,

Denise

[MuhammadArslan76714]

Hi,

I tried this way but got the gadget rendering error. I have attached the two snaps herewith.

gadget_tab.png => this is how I added the tab XML entry in Desktop Layout, the tab is appearing at agent desktop.

tab_rendering_issue.png => getting this error when I open this tab

Files are already uploaded at the finesse server, can you please check the snaps and advise if the XML entry is correct?

Regards,

Muhammad Arslan

[MuhammadArslan76714]

Hello Denise,

You can ignore it, the issue is solved now, it was file name issue and also the Tomcat server needs to be restarted.

[dekwan]

Hi,

The gadgets are cached so using the nocache parameter (https://developer.cisco.com/docs/finesse/#!gadget-caching) during development might be useful.

Thanx,

Denise