07-25-2018 08:43 AM - edited 03-15-2019 06:39 AM
Hello, I have a customer who runs a script which goes off to the Call Manager Publisher to retrieve the ciscoIPPhoneDirectory so that, for internal callers the script can display the name and the extension to the CAD agent. This currently is achieved and works without issue by a Create XML Document step followed by a Get XML Document Data step. If, for whatever reason the CM Publisher is not available the script just stops, no error messages or exceptions are thrown!. What I would like to do within the script is somehow query the CM Publisher first and if no response then go off to the CM Subscriber to get IPPhone directory in other words add some fault tolerance. Is this possible?
Solved! Go to Solution.
07-26-2018 08:27 AM
07-25-2018 09:06 AM - edited 07-25-2018 09:07 AM
07-26-2018 12:37 AM
07-26-2018 08:27 AM
07-27-2018 02:31 AM
07-27-2018 03:27 AM
Hi Anthony, done some digging and it is a known bug (Cisco Bug: CSCuy92967) on my version of UCCX (v10.6(1). There are no workarounds unfortunately and the fix is to go to 11.5(1.11001.34) ☹.
07-27-2018 05:20 AM
Darn. That's always a bummer when you're that close to a solution, and then some defect stands in your way. Good research on your part though. Bug searching can be daunting.
07-27-2018 05:21 AM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide