ICM Network Transfer

[santiago_figueroa]

Hello I have a CVP with ICM I have doudt about this information for SRND, this two option can change who control the calls? if the control of  call takes the ccm or cvp with this two options?

There are two flags in cto control the Network Transfer:

•             NetworkTransferEnabled — This is a flag in the Unified ICME script. If enabled, it instructs the Unified ICM to save the information about the initial routing client (the routing client that sent the NewCall route request).

•             NetworkTransferPreferred — This flag is checked on the Unified CVP PG configuration. If it is checked, then any route request from this routing client (where Unified ICME knows about the initial routing client) will send the route response to the initial routing client instead of the routing client that sent the route request.

can anyone this explain how this can affect the call control of calls ?

Thanks.

[geoff]

It's used for warm transfers. Make sure the checkbox on the PGs is NOT checked and set the variable NetworkTransferEnabled in the first CVP script.

Regards,

Geoff

[santiago_figueroa]

Hello Geoff, I have question, what is difference of doing this? I do not have this variable set in my script, what is the consequence of doing so? can you explain more please? also can not find where  can i review the PG checkbon that do suy said.

Best Regards

[santiago_figueroa]

Hello Geoff I found that my checkbox of PG for CVP is actived the parameter "Network transfer preferred" and do not have the set the variable NetworkTransferEnabled in the first CVP script, that occurs with it?What advantages or disadvantages do I have?

Thanks

[Kris Lambrechts]

There's essentially two ways to transfer a call from agent 1 to agent 2 / VRU scripts :

• Local transfers : the routing client that requested the transfer (CUCM Agent PG) gets the label and is responsible for routing the call to the 2nd agent / VRU
• Network transfers : the original source routing client gets the label and is responsible for moving the call from the 1st agent to the 2nd agent / VRU

Which is better really depends on your requirements. Imagine a setup where you have 5 CUCM clusters serviing different agent PGs, if you'd use local transfers, you'd need to have call routing setup on / between each of those CUCM clusters, which may not be desirable. In such setups, network transfers are highly desirable as it essentially requires no additional call routing configuration. Network transfers also allow for accurate CUCM location bandwidth allocation. If you have loads of CUCM locations and extremely strict bandwith requirements, this can become an issue with local transfers (more bandwith is accounted for in CUCM than what is actually used or bandwith usage is counted in the 'wrong' location).

Now Geoff said that it applies to Warm (Consult) Transfers, that's not true though. With CVP as an intial routing client only Blind Transfers can be network transfers. CVP currently can't do Network Consult Transfers. So if your agents usually do warm transfers the question is pretty much irrelevant, network tranfers will never be used anyway.

Cheers,

Kris

[kavle]

Hello,

when agent do direct transfer or blind transfer ... can we get any flag for that or does it create any session data out from ICM 

basically my question is -- if a agent does the direct transfer is there any variable that gets updated .

[bill.king1]

Do you mean when they transfer the call to another agent/queue does the recipient get the data?
Or can you report on those transfers?
Or something else you're looking for?

[kavle]

yes sir , thank you replying .

I am trying to see if this generates any data for Call.NetworkTransferEnabled .

what I am trying to do is -- when the 1st agent who speaking to customer done a direct transfer the customer any other vendor or any 3rd party will ICM produce any value to this variable "" Call.NetworkTransferEnabled "" like a value 0 or 1 and "yes" or "no"

[bill.king1]

If that's what you're trying to do, would you want that as for instance a call type for the transferred out call, or perhaps an updated Peripheral Variable for that call? Like if you're trying to report on the number of calls transferred, if that's your business case/use?

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[kavle]

yes updated CallType or updated Peripheral Variable for the direct transfer calls .. so I can use that to stop calls going to post call survey 

[bill.king1]

I don't understand, as that has nothing to do with whether the calls go to Post Call Survey. that's controlled by the usage/setting of isPostCallSurvey = 'y' or 'n'.
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