02-11-2020 06:40 AM
I created a call flow in ICM and the group wants a custom message outside of the general .wav files that we have. I added the new wave file to both of the CVP servers then added it to the network VRU script in ICM. I then inserted that Run External Script into the ICM. Now when I test call this new script it is not seeing the message and not playing it. I put the monitor on the call flow and when it gets to that greeting the call drops. I took and by passed that run external script and the test call comes through just fine. Can anyone potentially tell me what I am doing wrong here?
02-11-2020 08:09 AM
You will have to provide more information, like a screen shot. It isn't clear to me for instance if you're using Call Studio VXML applications vs. if you're using Microapps (I'm guessing Microapps). If you can post a picture of your script and maybe the 2 nodes (working one and non working one), people might be able to offer suggestions.
02-11-2020 08:47 AM - edited 02-11-2020 08:48 AM
02-11-2020 01:20 PM
Your post was blank?
02-11-2020 02:09 PM
02-13-2020 06:10 AM
Thank you for the response but it turned out to be a file type codec that was not correct. Ran the file through gold wave and corrected it and now it is working fine....thank you for getting back to me
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