if possible for UCCX queue bypassing the wrap up time if only one agent login

[Smartnet Meriplex]

Hello,

I have a request from client that need bypass the 2 minutes wrap up time if only one agent login for the queue, and this only login agent will take call even this agent in wrap up time.

Any clue will be great appreciate.

Thanks,

Richard

[Chris Deren]

I don't see how this can be achieved as the call routing has no link to wrapup timers.

[Chintan Gajjar]

if you are using finesse, You can change the agent state using Finesse REST API available from UCCX script.

You need a code where you get the info about that one agent who is in Wrap up mode, based on Team or CSQ.

See if https://developer.cisco.com/site/finesse/docs/#rest-api-dev-guide can help.