IP Phone Agent-Enterprise Data Question

[shawneec1]

I have a group of IP Phone agents that would like to see the type of call that is coming in. I have set up an Enterprise Data Field with the name passing from the script, this does work but in order for them to see what type of call it is they have to press the CData button on the phone. Is there any way to do this so that they don’t have to press that button every time? I am using UCCX Version 8

Thanks so much any help would be appreciated.

Shawnee

[Anthony Holloway]

I think the ability to pop the data on ringing, is now missing from UCCX 8x.

You use to do it, with postinstall.exe on the server, and set the telecaster username/password to match that of your rmcm user (an application user with control of all Agent phones).

[Anthony Holloway · Accepted solution]

Also, in the partner community, someone raised this exact issue, and even opened a TAC case.

They stated:

"I opened an issue with TAC to report this autosplash was not working.  I was told by TAC that this was changed and this is now the “default behavior” of the product."

So, it looks like it maybe gone for the time being.  =(

[shawneec1]

Well thats a bummer! Hopefully this is something they will bring back.

As always thanks so much for your input Anthony

[Anthony Holloway]

I second your feelings on the feature drop.

And, as always, you're very welcome.

[cking]

See bug CSCts13398 - says it's fixed in 8.0(2.11005.3)

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