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R A Beginner
Beginner

IP Phones stay in ready state all time without finesse login

Dears 
we have UCCX 11.6 , We need to know the ability of adding Cisco Hard Phone as UCCX agent and have queue for incoming calls without Finesse login .

So  IP Phones stay in ready state all time without finesse login .

Can we achieve that and  how ?

Thanks


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1 ACCEPTED SOLUTION

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Enthusiast

Re: IP Phones stay in ready state all time without finesse login

Have you looked at "Finesse IP Phone Agent" feature - where an agent can login on the phone (instead of PC), control their states and answer the ACD calls.

2 REPLIES 2
Enthusiast

Re: IP Phones stay in ready state all time without finesse login

Have you looked at "Finesse IP Phone Agent" feature - where an agent can login on the phone (instead of PC), control their states and answer the ACD calls.

Beginner

Re: IP Phones stay in ready state all time without finesse login

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