Any recommendation for Cisco 3rd party product replacing UCCX? (no Genesis or Avaya) ?
Forum Posts
Hello, All my agents are on ready state however incoming call still goes to VM. This is an intermittent issue, not happening to all the calls. We are using UCCX11.6
Hello, Is there a way to add a new list for reason codes (other than the default Not-Ready and Sign-out) in UCCX? Thanks
I see references to CSCuu70668 but the bug description does not mention that error message. Anyone know the cause/fix for "cf_duplicate_invocation_rejection"? Thanks!
Resolved! Scripting Question
Hi Everyone I wanted to know can someone tell me what steps I would need to perform on a script to achieve the requested outcome. I had a manager ask me about modifying the script for the help desk. What he wants is if one of his guys forgets to log ...
Hi All, I need to know how to display missed Calls in Cisco Finesse Agent Desktop? Thanks in Advance.
Hi Guys, We are facing an issue with AQM call recording. We are unable to record calls with agent desktop running Windows 10 Enterprise Version 1709. It works fine with Windows 10 Enterprise Version 1607. On Agent Desktop, Recording folder ti...
Resolved! Call forwarding loop
Hi guys, One of our staff managed to create a call forwarding loop between two phones (A and B). Now the phone A line is in busy mode but allows forwarding to another number. I found many documents on the bug related to it and how to avoid, but co...
I have users getting two error messages when trying to log into CCX Historical Reports: All available connections to database server are in use by other client machines. Please try again later and check the log file for error 5054 and Cou...
We have encountered some issues displaying team and queue data after upgrading to UCCX 11.6.2 It is intermittent for some users but others can work with no issue. so far we have checked browser type OS type other software on the PCs we can find no di...
Hi All, From Agent Skill Group Interval table we found that default skill group (CUCM03_PG.Cisco_Video.defa.03438) has AgentOutCallsTalkTime, WorkNotReadyTime etc. Could someone confirm why we have value for these fileds. From Document I understand...
Resolved! uccx 10.0.1 common partition free space
hello! I have uccx 10.0.1, in syslog i see many events about full space in commo partition What i do and what i have: 1) no inactive version 2) Change LogPartitionLowWaterMarkExceeded/LogPartitionHighWaterMarkExceeded and restart service and server ...
Hi, We use Cisco Jabber for windows with CUCM 10 IM and Presence server. When used Jabber to call externally, the call drops after 4 rings if not answered within 4 rings. If called from normal desk phone, the call stays for more rings. I couldn't f...
I am working on new VDI desktop for my call centers. Need feedback on UCCE 11.6 and VMware Horizon 7.5. Existing groups: First group use Windows 7 VDI on VMware Horizon View 7.0. with UCCE 11.6 using a browser -no issues. Second group use Windows 1...
Hi guys, I'm trying to understand the uccx Cisco Finesse concept.We have ordered " CCX-11-25E CCX 11 Enhanced 25 seat Promo Bundle --- Qty ====> 1 Does this mean that 25 agents can simultaneously be logged in at the same time in Cisco Finesse . ...
