Hi guys,
I have a question about how to convert UCCX HA over LAN to HA over WAN? Can we just reinstall subscriber and associate it back to the cluster, or does it need to reinstall the entire cluster?
Dears we have UCCX 11.6 , We need to know the ability of adding Cisco Hard Phone as UCCX agent and have queue for incoming calls without Finesse login .So IP Phones stay in ready state all time without finesse login .Can we achieve that and how ?Th...
We observed that most of our ip phones are kept restarting. This suddenly starts two days back.
From syslog i could see the below errors where the reason for out of service is 14.
ccm: 7574: DEN03CUCMSUB1.SERVCUST03.COM: Aug 07 2018 15:28:37.736 UT...
hello
i Have refresh NTP For Contact center and we got this massage ( WARNING: The Unified CCX system is currently using a license that has a grace period of 30 days. You have 1 days remaining. When the grace period ends, the Unified CCX system wil...
Dears;
i want to create a script with ability to store variable value in memory permanently with the capability to change it once required, this is to change the Redirection Target automatically without interaction with IT Section
script look like...
Hello,
UCCX 11.5.1 (HA)
I have a new site with a local PRI (12 channels) installed. When callers call in they hit a hunt group where if not answered, the calls is directed to a UCCX script. The caller hears an AA greeting and provided an option t...
Hello,
When a call hits the Contact Center, Agents don't know which option has the caller selected after listening to different audio prompts choices ( press 1 for English, press 2 for Spanish and so on)..by default they can see Apllications extion...
Hello Cisco Community,
we are currently upgrading to Cisco Finesse. (Coming from Agent Desktop). As of the reason that users have to sign in every time they close their browser, we started to look for alternatives.
The question is, wheter a SSO dep...
Hello
Cisco Unified Contact Center Enterprise
Through Translation Route to VRUWhen a call connection is established, At this time, the IVR is connected to a specific port number,
Is there a way for an administrator to determine which IVR Port Number ...
I'm using in my company CUCM 10.5 and UCCX 10.6, the case is that I need to create one IVR with basic queuing and if the caller last long in the queue, they are sent to autoresponder.
I have a contact center with three operators, they are in a Hunt...
Hi All,
I have a query regarding the ICM script
Lets consider i have a simple script with queue to skill group node ,and suppose if all the agents are busy then call is treated as successful exit or failure exit now
Thanks,
Hello Expert,
I have some questions regarding CUIC stock reports and I unable ro find out the staisfactory answer, so I need help to understand better.
Question.1- I ran "Contact service queue activity" report where Calls Presented are 88 in which ...
