Hello, I am trying to collect some logs for an ongoing problem with our call center. Our agents are saying calls getting disconnected within few seconds after they hear a beep in their headset and this is not happening all the time!!! After reading f...
Hello, just wondering if I can get some guidance/help in a issue which we have been seeing more and more.... We have a small call centre running UCCX 9.0.2 CM 9.X. Here is call flow.... Main number--->main reception-->reception staff can forward call...
Hi All, May I have your ideas on this please. I have currently installing QM and encountered this error during the installation. Please be advised that Jetty and DAta API are already running upon checking. I tried to restart theses services but sti...
Hello, I've been researching if there was an OID that could be used to monitor the status of the Cisco Finesse Notification Service but haven't found anything useful. I tried using the OID's for HOST-RESOURCES-MIB but it didn't return any results t...
Hi Cant find an answer in the implementation & configuration guide.../ Installation guide / When I look at the pub and sub, each has a different max size. maximum size of 11038MB on one maximum size of 19363 MB on the other I can assume that ...
How can I tell how large my UCCX HR database is, and what the oldest records are?I see from AppAdmin, Tools | Historical Reporting | Purge Schedule Configuration what the thresholds are, but I'm curious what the current database info is, so that I kn...
So a few questions here. I've searched the internet for documentation on this and I cannot find anywhere for my specified version of Unified ICM 10.0. 1st question is when using the Select node to find the Longest Available Agent and then going to t...
Hi All, I want to increase height for Finesse Recording Gadget as at present Finesse recording gadget requires agent scroll down to see status of pause and resume buttons. We are using QM for recording. Attached is the screenshot for your reference
Hi All, I have a question regarding UCCX scripting : When a call is transfered to an agent via the Select Resource Step in an UCCX script, does this trigger a "Contact Inactive Exception" at the script level. Best Regards Hatem Hamdi
Hi is it possible with UCCX 11.6 to display the caller name from PSTN on the Finesse desktop of the agent? The name is displayed on the physical phone but the customer would like to have it also on the Finesse desktop. Thanks for your help
We currently have our Voice Gateway configured (and working) using one TTS and ASR server from one vendor.We would like to add another TTS and ASR server from a second vendor. Is this possible (I think so)?Here is the part of our config that contain...
Hi. I need help In the report contac service Queue servis level priorit. the repeated service queues appear. Previously make a change in the queue field called "Wrapup Time" and "Automatic Work" Example of problem CSQ name Queue 1 Queue 1 Qu...
Hi all, Out of the box UCCX script editor is not able to establish an encrypted connection to external DB https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_6_1.html#Enterpr...
Hey all, I have over 1,000 call types referencing 4 different starting scripts I am needing to consolidate into a single script. Is there a way of doing this in bulk or via the AWDB? We are running UCCE 10.5.2. As a temporary workaround I have c...
CUCM 11.5.1.15900-18 with UCCX 10.6.1.11002-15 Our CPU Utilization is over 70%. From the wallboard we can stop the report they call, Agent Current Totals, and the CPU drops by 20%. They are telling me they only use the following table, RtICDStati...
