IPC SUPPORTED IN CISCO AGENT DESKTOP CUCX

[alicia.vega]

I thought that this functionality was only supported in UCCE environments, but now in Cisco Agent Desktop for Cisco Unified Contact Center Express 8.5 Data Sheet I can find it:

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps427/data_sheet_c78-627272_ps1846_Products_Data_Sheet.html

• Interprocess communication action (Premium): Integration that allows applications to communicate and coordinate their execution by passing information embedded in User Datagram Protocol (UDP) messages

Can you confirm me that it is possible to configure this type of interaction?

[anchoudh · Accepted solution]

Hi Alicia,

Yes, it is possible with UCCX 8.5, and the reference which you have given is for the CAD datasheet of UCCX 8.5.

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps427/data_sheet_c78-627272_ps1846_Products_Data_Sheet.html

Hope it helps.

Anand

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