IPCC Express Prompt Size or Length Limit.

Live2 Bicycle · ‎07-18-2013

I have a marketing sound byte that is 120 seconds long and 1.15 mb in size. I am not able to get it to lay using a ply prompt. I chopped it in half and it plays fine.

Is there a size limit to sound files?

What happens instead of the file playing is the step will loop 100 times then error out.

Gergely Szabo · ‎07-19-2013

Hi,

that's a bit strange, I've got even longer recordings, all fine.

Can you see any error message in the MIVR logs?

G.

Live2 Bicycle · ‎07-19-2013

No errors related to the playing of the prompt. The script will try to play the prompt rapidly 1000 times with in a couple of seconds then log a

WFMaxExecutedStepsExceededException: No. of executed steps: 1000 error.

As far as playing the prompt no issues reported in the log:

289068408: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : Play Prompt (--Triggering Contact--, pQueue2)

289068409: Jul 18 11:07:05.375 EDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:52000543003 Executing OutputStep

289068410: Jul 18 11:07:05.375 EDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:52000543003 OutputStep: myExecute

289068411: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-PUSHING_ACTION:Pushing action: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Action=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@12fd2c6,Type=Interruptible action

289068412: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-POPING_ACTION:Poping action: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Action=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@12fd2c6,Type=Interruptible action

289068413: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=765,Step.cisco.wfframework.steps.core.StepComment,Step Description= /* __________________________________________________________ */

289068414: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : /* __________________________________________________________ */

289068415: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=766,Step.cisco.wfframework.steps.core.StepComment,Step Description= /* Check_to_see_if_agents_are_still_logged_in */

289068416: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : /* Check_to_see_if_agents_are_still_logged_in */

289068417: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=767,Step.cisco.wf.steps.ivr.GetReportingStatStep,Step Description=iAgentsLoggedIn = Get Reporting Statistic (Logged-In Resources[csq] from CSQ IPCC Express)

289068418: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : iAgentsLoggedIn = Get Reporting Statistic (Logged-In Resources[csq] from CSQ IPCC Express)

289068419: Jul 18 11:07:05.375 EDT %MIVR-STEP_ICD-7-UNK:Task:52000543003 Get Reporting Statistic: Executing the step ...

289068420: Jul 18 11:07:05.375 EDT %MIVR-STEP_ICD-7-UNK:Task:52000543003 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Logged-In Resources, and RI.Cast.Clinic.CSQ

289068421: Jul 18 11:07:05.375 EDT %MIVR-STEP_ICD-7-UNK:Task: 52000543003 The value of Statistic Variable of Get Reporting Statistics Step is 1

289068422: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=788,Step.cisco.wfframework.steps.core.StepIf,Step Description=If (iAgentsLoggedIn<=0) Then

289068423: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : If (iAgentsLoggedIn<=0) Then

289068424: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=791,Step.cisco.wfframework.steps.core.StepComment,Step Description= /* Continue--through--script */

289068425: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : /* Continue--through--script */

289068426: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=772,Step.cisco.wfframework.steps.core.StepComment,Step Description= /* __________________________________________________________ */

289068427: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : /* __________________________________________________________ */

289068428: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=773,Step.cisco.wf.steps.ivr.GetReportingStatStep,Step Description=iOldestCallWaitTime = Get Reporting Statistic (Oldest Contact in Queue[csq] from CSQ IPCC Express)

289068429: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : iOldestCallWaitTime = Get Reporting Statistic (Oldest Contact in Queue[csq] from CSQ IPCC Express)

289068430: Jul 18 11:07:05.375 EDT %MIVR-STEP_ICD-7-UNK:Task:52000543003 Get Reporting Statistic: Executing the step ...

289068431: Jul 18 11:07:05.375 EDT %MIVR-STEP_ICD-7-UNK:Task:52000543003 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and RI.Cast.Clinic.CSQ

289068432: Jul 18 11:07:05.375 EDT %MIVR-STEP_ICD-7-UNK:Task: 52000543003 The value of Statistic Variable of Get Reporting Statistics Step is 10

289068433: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=774,Step.cisco.wfframework.steps.core.StepGoto,Step Description=Goto QUEUE LOOP

289068434: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : Goto QUEUE LOOP

289068435: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=761,Step.cisco.wfframework.steps.core.StepLabel,Step Description=QUEUE LOOP:

289068436: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : QUEUE LOOP:

289068437: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Step id=857,Step.cisco.wf.steps.ivr.OutputStep,Step Description=Play Prompt (--Triggering Contact--, pQueue2)

289068438: Jul 18 11:07:05.375 EDT %MIVR-ENG-7-UNK:Execute step of Task 52000543003 : Play Prompt (--Triggering Contact--, pQueue2)

289068439: Jul 18 11:07:05.375 EDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:52000543003 Executing OutputStep

289068440: Jul 18 11:07:05.375 EDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:52000543003 OutputStep: myExecute

289068441: Jul 18 11:07:05.375 EDT %MIVR-APP_MGR-7-PUSHING_ACTION:Pushing action: Application=App[name=Test_A_Script,type=Cisco Script Application,id=32,desc=To Test any script,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Jul 18 11:04:09 EDT 2013,recordId=520,desc=To Test any script,name=Test_A_Script,type=Cisco Script Application,id=32,enabled=true,sessions=10,script=SCRIPT[RI.Cast.Clinic.aef],defaultScript=,vars=[,,,,,,],defaultVars=null]]],Task id=52000543003,Action=com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl@b6fe31,Type=Interruptible action

Anthony Holloway · ‎07-19-2013

You would need to change the radio button on the play prompt step for "Continue On Prompt Errors" to false, in order for it to throw an exception. Try that and report back.

Anthony Holloway

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