Looking for the Cisco IPCC Express Script repository. Needing to know how to have the queue check for estimated hold time and based on a certain amount of time continue to next step in script.
C:/program files/wfavvid is the path for scripts on the server. The repository is used when the scripts are uploaded and running and is in whatever path you defined in Active Directory.
to check for extimated hold time you can use "Get reporting statistics" step where you can check "Expected Wait Time" for a particular CSQ. You would store it as a variable and then create a genarated prompt to play it back.
