Re: IPCC Menu Option Report

jefflock1 · ‎08-15-2005

Is there a way to report on the number of callers that pressed option 1 or options 2 in a menu? I don't see anything in the Get Reporting Statistic.

Chris Deren · ‎08-15-2005

Not by default. You would need to customize your scripts to write to database, and then write a custom report to pull the stats from the DB. You did not mention whether you use IPCC enterprise or express, if enterpries you can also create a calltype for each option and put in the logic in the script to set the calltypes. Then you can use the calltype report to analyze the stats, I have this in my environment.

Chris

jefflock1 · ‎08-15-2005

We are using IPCC Enterprise. How would I do this with calltype?

jefflock1 · ‎08-15-2005

Scratch that. We're using express.

jefflock1 · ‎08-15-2005

Apparently there is a big debate here about which version we have. Is there a way I can tell which version of IPCC we have?

Chris Deren · ‎08-15-2005

When you login to appadmin page, the initial screen states that, for example Cisco Application Administration - 3.5(3), you can also click details for little more info.

Chris

jefflock1 · ‎08-16-2005

Cisco Application Administration 3.5(2). So is that express standard, express enhanced, enterprise? Doesn't say which one.

ciscogini · ‎08-16-2005

It is Express.

jefflock1 · ‎08-17-2005

Thank you

Once I figure out my solution and get it to work I will share a step by step of what I did for anyone else that is interested in getting the menu options that callers pressed into a report format. I'll try to include the XML report code as well.

shane · ‎10-26-2005

has anyone had any luck with this, I want to do the same thing.

ciscogini · ‎10-26-2005

Well what you can do is to build a database table and when everr a caller presses option 1 then icremtn this counter in the database and your database tables will be based on the options you have

I guess this gives you an idea about how you can get the report

ciscogini · ‎10-26-2005

One more crude methiod is to look at the IVR logs for each call and it may be tedius and may not be a logn term solution

jefflock1 · ‎10-27-2005

My solution was to utilize the 5 custom variables in the database and then incorporate my script to write to those variables at each step so that I know what options were pressed at which sections of the script. I cannot email my script to anyone but I can give you directions if you would like.