cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
1331
Views
0
Helpful
4
Replies
b_ferguson
Beginner

IPCC Script Position in Queue not incrementing

Working on a position in queue script, I can't seem to get the position in queue variable to move beyond 1 no matter how many people are in the queue.  Has anyone got any hints / tips?  I'm using the Get Reporting Statistic, Position in Queue from CSQ IPCC Express.

4 REPLIES 4
Gabriel Saavedra
Rising star

Do you have the Get Reporting Statistic step in the queue loop of the select resource step?

Gabriel.

Yes, the get reporting statistic is in the select resource step of the queue loop.

I was able to get this work by changing the position in queue variable to the contacts waiting.  Once I made that change, the number incremented depending on how many calls were in the queue.

You shouldn't have to use that as a work around.  Open a TAC case, you may have a defect, and Cisco owes it to you, as a paying customer to deliver a working product.

Here is video proof that the PIQ value dynamically updates during script execution.

http://www.youtube.com/watch?v=6VNd5pMgygo

Create
Recognize Your Peers
Content for Community-Ad