Is it possible to route third party chat into UCCX (11.5/6) via Social Miner

[sylvester]

We would like to route our own chat into UCCX 11.5/6 so it ends up on Finesse agent desktop. 

Is this possible? I understand it could be possible in UCCE using task routing API, but I can not find any documentation for same in UCCX. I read that task routing API is not available in UCCX, so is there another way to route third party chat. 

Thanks

[Junaid Sadiq]

UCCX does not provide UQ APIs for third-party chat routing. The only possibility is to use CCX social miner email and chat gadget. The only way to achieve this is to use a third party product like this Media Routing Engine from Expertflow. For further details, please contact at info@expertflow.com