Is Script editor able to include transfer numbers within a label node?

[JayMoore37655]

I have a customer who would like a main menu option to transfer out to multiple phones lines. Is this possible using the Label node in the Script Editor?

PCCE ver. 12.5

[david.macias · Accepted solution]

Not natively. Maybe to a hunt group or use Twilio to do the dialing for you. Ultimately, you need something else to place the calls 

david

[bill.king1]

Can you give a little more detail of what you mean? Like you want the menu to be able to transfer to different numbers at different times of day, for instance?
Or that you want it to somehow conference people?

[JayMoore37655]

Hello @bill.king1 I was looking to have a menu option that could transfer to different numbers at once within the label transfer node.

[bill.king1]

Right, but you mean as a way to create a conference call (i.e. you call in, select option 1 in your menu, and you want the system to connect the call to 2125551234 as well as 2125559876at the same time)? 

[JayMoore37655]

Yes, this is correct. That's exactly what I was looking to do.

[bill.king1]

Hi, just throwing this out there, but there are some UCM-based solutions that may give you what you want, like Singlewire InformaCast?
Another option, not quite what you want but if you wanted to keep it in UCCE, is to use the dialer so that if X condition happens, you dial all of the people (say the IT response team) and play them the information of how to join the conference bridge.