Issue Agents seen double on Supervisor Finesse Desktop TEAM Performance

[Ali TOUIL]

Hello,

We are facing an issue the Finesse TEAM Performance gadget on the supervisor show sometimes the same agent two times

Has anyone faced the same issue before ?

We have an UCCE 11.6 and Finesse Version 11.6

Thank you for your help.

[dekwan]

Hi,

Can you provide a screenshot and the client logs?

Thanx,

Denise