IVR campaign transfer delay

[Nguyen KeThuc]

Hi all,

I setup outbound option in Cisco ICM 7.2 which is based in IVR campaign transfer. But when the customer takes the outbound call, the IVR messages only plays after 5 seconds.

Anybody know why?

Thuc

[Gergely Szabo · Accepted solution]

Hi,

are you sure it's 5 seconds? Seems a bit long.

Actually, the ICM Dialer needs some time to detect whether there's a living person on the other side of the line.

For instance, in Russia, when someone receives a call, he says 'Da' (Yes). This might be too short, so the ICM still waits. But if the same person says 'Hello' or a longer expression, the ICM detects it immediately.

G.

[Nguyen KeThuc]

Thanks Gergely.

[t. prophet]

Dear all,

In case when the customers accepted the call, we would like IVR play automatically, not depends on whether customer say "hello" or not.

How can we do that?

Thank in advance!

[Gergely Szabo]

Disable Call Progress Analysis / IP AMD.

G.