ivr data contactcalldetail

[jdickinson]

When  the customer calls in, a session is started.

enters a id in our IVR, If the customer doesn't do anything but hang up, what happens.

It seems we have 50% of calls inbound that are like this, is it normal?

[dekwan]

Hi,

Finesse doesn't deal with the contactcalldetails, so I am unable to answer your question.

Thanx,

Denise

[jdickinson]

I don't know where one part of the system ends or begins, but when user calls in and punches in the data, this is the table on the informix database that the data is populated to.

[dekwan]

IVR is part of the UCCX system and that table most likely resides in there. I don't know enough about that to answer your question.

[rikardkrvaric]

I have added simple 'tracking' in my scripts (into one of the call variables). I get to 'see' what every caller does, basically.

Then you can pull the "Custom Call Variable" report anytime.

[jdickinson]

That's great! after some research I figured out what the contactType status is connected to.

We basically use the contactcalldetail table in informix to build reports. LOL we even replicate this to our sql server system.