04-18-2012 12:33 PM - edited 03-14-2019 09:43 AM
How do I tell how many licenses I'm actually using in CCX 8.0.2?
Under System -> License Information -> Display License(s)
I only get how many licenses I have.
Solved! Go to Solution.
04-18-2012 12:37 PM
You can see how many you are currently using by going to CCX App Admin - Tools - Real Time Reporting.
From there, go to Report - Overall Cisco Unified Contact Center Express Stats
That will show you number of logged in agents, thus the number of licenses currently being used.
04-18-2012 12:49 PM
The method for doing this is documented in the CLI admin guide, and looks like this:
admin:show uccx cad license usage
License Report for seat:
5 of 5 available.
Lessees:
License Report for email seat:
200 of 200 available.
Lessees:
License Report for admin - desktop:
1 of 1 available.
Lessees:
License Report for admin - enterprise:
1 of 1 available.
Lessees:
License Report for admin - personnel:
1 of 1 available.
Lessees:
License Report for admin - cti config:
1 of 1 available.
Lessees:
License Report for admin - presence:
1 of 1 available.
Lessees:
admin:
04-18-2012 12:37 PM
You can see how many you are currently using by going to CCX App Admin - Tools - Real Time Reporting.
From there, go to Report - Overall Cisco Unified Contact Center Express Stats
That will show you number of logged in agents, thus the number of licenses currently being used.
04-18-2012 12:48 PM
Does the Logged-In Resources count against the Cisco Unified CCX Enhanced Seat(s) under license information?
04-18-2012 12:49 PM
The method for doing this is documented in the CLI admin guide, and looks like this:
admin:show uccx cad license usage
License Report for seat:
5 of 5 available.
Lessees:
License Report for email seat:
200 of 200 available.
Lessees:
License Report for admin - desktop:
1 of 1 available.
Lessees:
License Report for admin - enterprise:
1 of 1 available.
Lessees:
License Report for admin - personnel:
1 of 1 available.
Lessees:
License Report for admin - cti config:
1 of 1 available.
Lessees:
License Report for admin - presence:
1 of 1 available.
Lessees:
admin:
04-18-2012 12:56 PM
Thanks.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide